Terms & Policies 

Acceptance: All orders are subject to approval and acceptance by Tecknowledgey, Inc.®.  The following terms and conditions apply to all orders, and are subject to change without prior notice. Tecknowledgey, Inc.® reserves the right to cancel accepted orders if circumstances beyond its control (including but not limited to fires, floods, strikes, labor disputes, accidents, sabotage, terrorism, war, riots, delays in transportation or lack of transportation facilities, restrictions imposed by law, material shortages and other similar matters), cause Tecknowledgey, Inc.®  to be unable to timely deliver products pursuant to such order.

Prices: Prices are subject to change without prior notice. Unless otherwise stated, all prices are in U.S. dollars.

Payment Terms:  To concerns of established credit, net 30 days. Cash with order  unless satisfactory credit ratings established.  All major credit cards accepted.

Shipping/Freight Terms: 

All prices are F.O.B. Tecknowledgey, Inc. and all responsibilities and obligations of Tecknowledgey, Inc., hereunder are completed when Tecknowledgey, Inc. delivers the goods, properly consigned to a common carrier of our choice or to Buyer’s carrier. The delivery by Tecknowledgey, Inc., to such carrier shall constitute delivery thereof to the Buyer, and the goods are thereafter at the Buyer’s risk. Shipping promises are made in good faith; shipping dates appearing on acknowledgments of orders, or given the Buyer in any other manner are approximate. Further, prices quoted are based on continuous manufacture for rates of delivery specified. Tecknowledgey, Inc. reserves the right to limit the value and/or quantity of any one shipment.  Purchaser agrees to pay freight and shipping, pursuant to Tecknowledgey, Inc.® customer-specific freight policies.

Cancellations: Orders cannot be cancelled after they have been processed.

General Returns: All returns (whether for product defect or otherwise) must be requested within 30 days of invoice. Returned merchandise will ONLY be accepted with an issued Return-Authorization number and ONLY within 30 days of issuing of that Return-Authorization number. All Special Order products are non-returnable once ordered.

All returns (except for returns involving a verified product defect) will be subject to a 25% restocking charge.

Merchandise returned as defective will be thoroughly tested and inspected. For merchandise that is verified as defective, Tecknowledgey, Inc.®  will either (at its sole discretion) repair or replace the merchandise at no charge, or issue a full credit for the defective merchandise, including freight. Merchandise that is returned as defective, but that is determined to work properly, will be subject to a testing fee and the 25% restocking charge.

Credit will not be issued for merchandise damaged due to corrosive materials, abuse, alteration, or misuse.

Before returning any merchandise to Tecknowledgey, Inc.®, a Return Authorization Number must be obtained. Your request must include:

1. Part number and description
2. Reason for return
3. Tecknowledgey, Inc.®  invoice number
4. Customer’s P.O. number

Merchandise must be returned “Freight Prepaid,” with the Return Authorization Number clearly labeled on the outside of the package. Parts must be new, in original packaging, in saleable condition, and originally purchased as service parts from Tecknowledgey, Inc.®